Shopping Card Terms

These terms apply when you buy or use a digital shopping card ("Shopping Cards”) from Cubbi App Ltd, a company registered in England whose registered office is at Studio 9 50-54 St. Pauls Square, Birmingham, England, B3 1QS (“Cubbi App Ltd”, “we”, “us”, “our”).

By buying or using a Shopping Card, you agree to the following terms. If you don’t agree, please don’t buy or use the Shopping Cards.

We may change these terms from time to time by giving you reasonable notice. If a change materially affects your rights, we will give you at least 30 days’ notice before it takes effect. Any value already loaded onto a Shopping Card at the time of the change will remain subject to the terms in effect when that value was purchased. If you do not agree with a change, you may stop using the Shopping Cards, but this will not affect any rights you already have.

Shopping Cards

Shopping Cards are subject to availability. We, or someone else, may limit how many you can buy, how much you can spend on Shopping Cards in a certain time period, reject your order, or stop offering certain Shopping Cards at any time, even after you have placed an order. Prices can change without notice, but you will see the current price charged when you order.

You can buy and view Shopping Cards through the Cubbi app. Most Shopping Cards can be bought for amounts between £10 and £5,000, but some Providers may set their own limits.

Once you have viewed your Shopping Card, we will have fulfilled our obligation to deliver the Shopping Card to you. Nothing in this paragraph limits or excludes any rights or remedies you may have under these terms or applicable law, including (without limitation) in respect of Shopping Cards that are irredeemable, not as described, or otherwise defective.

All Shopping Cards are non-refundable once the Shopping Card details (including any redemption code or barcode) have been accessed or revealed, except where there is fraudulent activity involved with the purchase in accordance with these terms. Save as expressly set out in these terms or as required by applicable law, you are not entitled to a refund, exchange or credit in respect of any Shopping Card.

Limitations

We know Shopping Cards are used for everyday shopping, big purchases or sometimes as gifts for loved ones. That’s fine, but there are a few rules:

you only use Shopping Cards for personal use for you or your linked partner – you can’t re-sell Shopping Cards or use them for business. Personal use does however include gifting. You may purchase Shopping Cards as a gift for others for their personal use;
you must be over the age of 18 to buy a Shopping Card; and
the Cubbi app account holder is responsible for all purchases made on their account, even if that purchase was not made by them.

You can’t use your Shopping Card to buy another Shopping Card or a gift card from a retailer. Shopping Cards can’t be resold, transferred (other than to your linked partner or by way of a gift for the recipient's personal use), or exchanged for cash.

Our offers for Shopping Cards can change daily. The price you pay is the price shown when you complete your purchase. If a better offer comes up later, we can’t adjust your order or refund the difference.

Payment

The value of your Shopping Card will be charged to your chosen method of payment. If your payment doesn’t go through, is invalid or otherwise unacceptable, your order or top-up may be cancelled. We’re not responsible for payment issues – you’ll need to sort those out with your payment provider.

Providers of Shopping Cards

The Shopping Cards that you purchase from us are issued by, and redeemable with, third party retailers (“Provider”). Cubbi acts as a distributor of the Provider's Shopping Cards and is not the issuer of the stored value on any Shopping Card. Shopping Cards are made available to us, and the transactions in respect of them are processed, through a third-party aggregator platform ("Platform") which is operated independently of Cubbi. Cubbi does not operate or control the Platform and is not responsible for the generation, storage or processing of Shopping Card codes, balances or redemption functionality on the Platform. As well as these terms, each Shopping Card is subject to the Provider’s own terms. We will notify you of these terms before you buy the Shopping Card. Providers (and not Cubbi) are responsible for how their Shopping Cards work and how you may use them.

Save to the extent that any such problem arises directly from incorrect information that we provided to you about the Shopping Card (including as to its expiry date, value or terms of use), we are not responsible for any problems caused by the Provider, the Platform, or anything you buy from the Provider using the Shopping Card, and we cannot assist with refunds or returns from the Provider. Without limiting the foregoing, we are not responsible for any failure, error or delay in the generation, activation or processing of a Shopping Card or top-up that is attributable to the Platform or the Provider's systems. This includes:

if you buy a Shopping Card with a specific item or deal in mind, but the Provider no longer offers it when you want to use the Shopping Card;
if the Provider goes out of business or stops accepting the Shopping Card for purchases; and/or
if you don’t meet age (or other) requirements set by the Provider to buy the product or service.

If your issue relates to something the Provider has done, something you bought from the Provider, or a technical issue with the Platform, you will need to contact the Provider (or, where applicable, the Platform operator) to deal with this. We will, where reasonably practicable, provide you with the relevant contact details.

Individual Shopping Card Details

Each Shopping Card may have different expiry dates, rules on use, and terms set by the Provider. You must follow these rules when using the Shopping Card.

Please read the Provider’s terms before buying a Shopping Card. If you have questions, please contact the relevant Provider directly.

Delivery

We aim to deliver your Shopping Card within a few minutes of your order confirmation. Most arrive within 5 minutes. If you haven’t received your Shopping Card within 24 hours, please contact our support team.

If there’s a delay, and you’ve let us know, then we will try to fix it if we can. It may however be that the delay is caused by the Platform or the Provider's systems rather than by us, in which case we are not responsible for the delay.

Redemption

If your Shopping Card: (a) cannot be used after delivery (and it is not your fault); (b) does not work because of a technical issue caused by us (such as a broken link to view the Shopping Card); (c) arrives after it has expired; or (d) is not as we described it when you bought it, we will, as your sole remedy under these terms, provide you with an alternative Shopping Card. For the avoidance of doubt, where any such issue is attributable to the Platform or the Provider rather than to Cubbi, the Provider (or the Platform operator, as applicable) shall be responsible for resolving the issue, and we will use reasonable efforts to assist you in directing your claim to the appropriate party. Nothing in this paragraph limits any statutory rights you may have under applicable law.

Top-Ups

You may add additional funds to an eligible Shopping Card at any time, subject to the Provider’s terms and any limits that apply. Any applicable limits will be displayed at the point of top-up.

The value loaded onto a Shopping Card becomes available for use once the top-up is successfully processed. By requesting a top-up, you consent to immediate performance of the top-up and acknowledge that you will lose your right to cancel that top-up once the additional value has been applied to your Shopping Card. All top-ups are final and non-refundable once processed, except where required by law.

We will send you a confirmation once your top-up has been successfully processed, and the value will then be available for use on your Shopping Card.

Your Right to Cancel an Order

Shopping Cards sold by Cubbi are non-refundable. Once a purchase is made and the gift card link is opened or used to claim the Shopping Card, the order cannot be cancelled or refunded. Where the gift card link remains unused, the purchase may be cancelled and the sums paid refunded within 30 days of purchase for the purposes of fraud prevention only.

You may cancel an order by any clear statement, by emailing us, or by writing to us. If you validly cancel an order in accordance with these terms, we will provide you with a refund of the price you paid for the Shopping Card without undue delay and in any event within 14 days of cancellation. No refund shall be due in any other circumstances, except as required by applicable law.

Lost or Stolen Shopping Cards

If your Shopping Card is lost before you’ve used it, let us know as soon as possible. We’ll try to replace the Shopping Card, but only if the Provider allows it.

We’re not responsible if your Shopping Card is lost, stolen, damaged, or used without your permission, unless it’s our fault. We also can’t help if you didn’t receive your Shopping Card because you gave us incorrect or incomplete information, like your email address.

Issues with Shopping Cards

If you have an issue with your Shopping Card, or you wish to cancel your order before you have accessed or revealed the Shopping Card details, you will need to contact our support team. You’ll need to tell us why and provide proof of purchase.

To avoid problems, make sure you’re using the latest version of your web browser and the Cubbi app. Older versions might not work properly and could be less secure. We recommend turning on automatic updates.

We are not responsible for:

technical issues outside of our control that stop you from accessing or using your Shopping Card, including issues caused by the Platform, the Provider's systems, your web browser, internet connection or outdated software, or
you losing access to the Cubbi app, your Cubbi account, or the benefits of your membership due to your own actions, such as failing to comply with any of our terms or any legal requirements.

Our Cancellation Rights

We may cancel a Shopping Card or refuse a top-up, or refuse to cancel, refund or exchange a Shopping Card, if we suspect fraud, misconduct or any breach of these terms.

Privacy Notice

Please review our Privacy Policy to understand how we use your personal data.

View Your Balance

You may be able to check the balance of your Shopping Card, including any top-ups, on your by visiting the relevant Provider’s website, however, this is subject to the relevant Providers' functionality on its website(s).

Customer Service

Need help with your Shopping Card? Contact us via email at hello@cubbi.uk. If you’re having trouble using your Shopping Card with a Provider, please contact the relevant Provider directly using the details in their terms.

General Terms

These terms are governed by English law. If you are a consumer, you may bring legal proceedings in connection with these terms in the courts of England or in the courts of the country in which you are domiciled. Cubbi App Ltd may bring proceedings against you in the courts of the country in which you are domiciled. If you are not a consumer, the courts of England shall have exclusive jurisdiction.

Our total liability to you in connection with any Shopping Card shall not exceed the price you paid for that Shopping Card. Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.

If any provision of these terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision under this paragraph shall not affect the validity and enforceability of the rest of these terms.

No failure or delay by us in exercising any right or remedy under these terms shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

We shall not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from any cause beyond our reasonable control, including (without limitation) failure of the Platform, failure of the Provider's systems, power outages, internet or telecommunications failures, industrial action, or acts of government. Where such an event continues for more than thirty (30) days, Cubbi may terminate the affected Shopping Card order by giving written notice to you.

We may assign or transfer our rights and obligations under these terms to another organisation without your consent, provided we give you reasonable notice and the assignment does not reduce the protections available to you under these terms. You may not assign or transfer your rights or obligations under these terms without our prior written consent.

This version was last updated on 11 November 2026.