Shopping Card FAQs
What is a Shopping Card?
A digital gift card for a retailer, bought through the Cubbi app at a discount. You pay less than the card's value and spend the full value with that retailer, in store or online.
Who can buy one?
Verified Cubbi members aged 18 or over. Shopping Cards are being introduced in stages, so you may not see them in your app yet.
How do I pay?
By debit or credit card, or Apple Pay. The price you pay is the price shown when you complete your purchase.
How quickly will I get my card?
Most cards arrive in your Wallet within 5 minutes. If yours hasn't arrived within 24 hours, email hello@cubbi.uk.
Why do I need a Cubbi PIN?
Your Shopping Cards are worth real money, so the app asks for your Cubbi PIN (or Face ID / fingerprint, if you turn it on) before you buy or open a card.
How do I use my card?
Open the card in your Wallet and follow the retailer's instructions. Each retailer sets its own rules, such as expiry dates and where the card can be used, so check their terms before you buy.
Can I cancel or get a refund?
Shopping Cards are non-refundable. Once you have opened a card, the order can't be cancelled or refunded. If your card doesn't work through no fault of yours, we'll replace it. If you think a purchase was fraudulent, email hello@cubbi.uk within 30 days.
Can I share a card with my partner?
Yes. You can share a card with your linked partner in the app. Cards are for personal use and can't be resold.
How do I check my balance?
Where the retailer supports it, you can check the balance from the card in your Wallet or on the retailer's website.
My card isn't working. What should I do?
If the problem is with the retailer's website or till, contact the retailer first. For anything else, email hello@cubbi.uk and we'll help.
Where are the full terms?
See our Shopping Card Terms and Privacy Policy.